Account access
Check your email and password and try again. Moallem and reviewer accounts may require administrator approval before access is available.
Help centre
Support
Find quick answers for account access, recordings, lessons, and privacy.
Recording practice
Confirm microphone permission is enabled, your connection is active, and your device has free storage. AI feedback is a practice aid; contact your Moallem for learning guidance.
Live lessons
Open Bookings to review scheduled sessions. Times are shown in the device’s local time zone. Reopen the app if a recent booking is not yet visible.
Privacy and deletion
Parents can request deletion of their account and associated child information from the signed-in Settings screen.
Still need help?
Email our support team and include the device type, app version, and a short description of the problem. Do not send passwords or child recordings by email.